Payments
Online orders are paid for by credit or debit card in conjunction with PayPay, which allows secure payments (see http://www.paypal.com/). Full payment, including postage and packaging where applicable is required prior to dispatch.
Browse through the online store and add the item you wish to purchase into the shopping cart. When you are finished click on 'shopping cart' and continue to the checkout where you will be asked for all the necessary details to complete the order. Please note that many of the items are unique creations and it will not be possible to purchase more than one of that item.
The Lemon Tree reserves the right not to fulfill orders it believes to be fraudulent. Where this is the case we will attempt to contact the purchaser to advise further.
The Lemon Tree retains legal title of all goods until they are paid for in full by the purchaser.
If the purchaser would prefer to pay by cheque, please send this payment including postage and packaging together with your order details in the post. It would be advisable to check the item availability by phoning The Lemon Tree in advance to make this arrangement. The cheque will need to be cleared before the order items are dispatched.
Website Maintenance
The Lemon Tree will, from-time-to-time, need to perform updates which may restrict parts of the website on a temporary basis.
Data Storage
The Lemon Tree does not pass on any customer data to third-parties and are committed to keeping client confidentiality.
Product Design
As our designs are made by hand, a certain amount of variation is to be expected which adds individual charm to each piece as no two pieces are exactly the same.
Although every care is taken to ensure products offered on this site are of a high standard The Lemon Tree makes no judgements, claims or guarantees regarding products which are produced by third parties and offered for sale via this website. Your statutory rights are not affected.
Third-Party Goods
The Lemon Tree may from time-to-time offer goods for sale from third-parties. Whilst every offort is made to ensure these goods are of a high standard, The Lemon Tree makes no recommendations and takes no responsibility for the quality of materials or workmanship on these goods. Should these goods prove unsatisfactory, they should be returned to The Lemon Tree in their original condition (see the section on Returns) for replacement or refund.
Substitutions
We try to be as consistent as possible, but it is sometimes necessary to use alternative materials depending on availability at the time. The Lemon Tree reserves the right to substitute items of similar or higher value, where appropriate, should the need arise. We always ensure that the design is not compromised in any way.